Customer complaint letters: Pick the winner!

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Jan. 20 2011 7:39 PM

The Gripe Sweepstakes

Customer complaint letters: Pick the winner!

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I realize with the economy being slow you guys are doing your best to squeeze every single nickel you can out of every screen you have, but disenfranchising your loyal movie going customer seems like a bad idea to me. I see two solutions to this problem   First Carmike could try to keep the previews down to maybe 4 and move the commercials to before the official start time. The Second alternative would be to list the actual start time of the movie on your website so that people that really watch a lot of movies could go online and figure out the best time to arrive then you could list the extended start time everywhere else.  I hope that someone reads this and realizes that there are thousands of loyal customers out there that feel the same as I do.  I think Carmike could really take a leap of faith and distinguish themselves from the rest of the movie theater industry.

Knight and Day Timeline

7:05 p.m. advertised start time
7:00. commercialsstart
7:11. still commercials
7:12. movie previews start
7:25. previews end
7:25. carmike ads
7:26. movie starts

Thank You
Norman Walker

CC:    Corporate Secretary

(Result: The CEO of Carmike, Fred Van Noy, wrote Walker to say "Twenty-six minutes of post-showtime pre-feature events are a little much and we will check our programming for any miscommunication between our home office and theatre." Van Noy thanked Walker for his time and sent him six movie passes.)

2)What have you got against epileptics?

Good afternoon. My name is Joshua Spall. I've been a loyal Kroger [grocery chain] shopper for a couple of years, ever since moving to Fort Wayne, IN. This afternoon I intended to shop at the Kroger store on Pettit Avenue in Fort Wayne. I am an epileptic, and currently unable to drive, so I rode my bike to the store. I chained my bike to a large sign outside the store and attempted to enter.  I was stopped by a security guard named Eric telling me that I would not be able to enter the store carrying my backpack. I tried explaining my situation to the guard, telling him about my disability, that the backpack is the only way I can get the groceries home, and that I did not feel safe leaving the backpack outside, as there was no way to secure it to the chain. Eric told me that I could not enter the store with the bag, as it posed a risk that I would shoplift. It is not a large backpack, no larger than a child would carry to school. As we stood there talking, he allowed a gaggle of women to pass, at least three of whom were carrying purses that dwarfed my bag in size. I offered to carry the bag, ala a purse, since that was obviously permissible. He again refused to let me enter.  In the end I was turned away from the store.

I rode my bike a few extra miles and shopped at a Wal-Mart grocery store.  It saved me money, and I was allowed to carry my backpack. I find it disheartening to think that a corporate behemoth like Wal-Mart is capable of being more understanding and caring than my local Kroger store, but maybe it's true. Maybe Kroger has grown too large, and maybe I should just buy cheaper groceries from Wal-Mart.

The backpack is a reasonable accommodation of my disability.  As such, I believe it to be covered by the Americans with Disabilities Act.  I'm considering taking legal action against Kroger.  As a young law student, I think it may be a great case to cut my teeth upon.  Moreover, if Kroger really is hostile toward persons with disabilities, I believe that fact should be uncovered for the world to see.  I'll be discussing the situation with my law professors this fall, and decide which course of action to take at that time.  Until then, I guess I'll just shop at Wal-Mart.