The way things look.

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• Eye Do What does the New York Times redesign say about its self-image?
  Christopher Hawthorne Nov. 5, 2003
  
• Wanted: A Legible Voting Ballot Why it's time to redesign the ballot design process.
  Jessie Scanlon Oct. 6, 2003
  
• Humble Throne Assessing Herman Miller's downscale Aeron—the Mirra.
  Jessie Scanlon July 1, 2003