Red Cross survey: Morale, trust low at august institution.

Red Cross Employees Really Don’t Trust the Red Cross

Red Cross Employees Really Don’t Trust the Red Cross

The Slatest
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Nov. 14 2014 12:04 PM

Red Cross Employees Really Don’t Trust the Red Cross

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Red Cross chief executive Gail McGovern.

Photo by Alex Wong/Getty Images

NPR and the investigative nonprofit Pro Publica have followed up their damning investigation of the Red Cross' Hurricane Sandy response by uncovering an internal survey that reveals that many of the organization's employees don't trust its leaders and have concerns about its commitment to "ethical business decisions and conduct." From ProPublica:

A summary of the survey results, obtained by ProPublica and NPR, was released internally in September. The survey was completed by a bit more than half of the Red Cross' roughly 25,000 employees.
In response to the statement, "I trust the senior leadership of the American Red Cross," just 39 percent responded favorably.
In response to the statement, "The American Red Cross shows a commitment to ethical business decisions and conduct," 61 percent responded favorably. That means about 4 in 10 respondents doubt the ethics of the venerable charity.
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The data was compiled by IBM, and the results for each question compare Red Cross employees' responses to the average response at other organizations that have taken the same IBM survey. The Red Cross' scores on both the leadership question and the ethics question are significantly worse than average—64 percent of respondents at other organizations said they trusted senior leadership, and 78 percent said their organization showed a commitment to ethical conduct.