AOL dial-up Internet users: How the AOL-Verizon merger could affect them.

2 Million Americans Still Use AOL’s Dial-Up Internet

2 Million Americans Still Use AOL’s Dial-Up Internet

Future Tense
The Citizen's Guide to the Future
May 13 2015 5:02 PM

2 Million Americans Still Use AOL’s Dial-Up Internet

The AOL icon.
The AOL icon stands on a computer screen where operators are dedicated to convincing American Online members to retain their accounts May 17, 2006 at the IDT Global multi-lingual call center in Jerusalem, Israel. The call center, which works 24 hours a day to match clients' local times around the world, draws its staff from Israel's hundreds of thousands of immigrants from European-language and English-speaking countries, most of whom are highly educated and can be matched to share a cultural affinity with IDT's clientele.

Photo by David Silverman/Getty Images

On Tuesday, Verizon announced that it plans to buy AOL for $4.4 billion. Verizon’s interest in AOL is being framed as mostly about two things—digital video content and advertising technology. But with the merger, Verizon will also acquire the dregs of AOL’s dial-up Internet service, and the roughly 2.16 million American consumers who here, now, in the year 2015, still pay to use it.

For a bit of context, as of July 2014, there were an estimated 280 million Internet users in the United States. AOL’s dial-up subscribers would make up a mere 0.8 percent of them. At the same time, it’s hard to imagine more than 2 million people still sitting around, listening to the chirping dial-up tones, waiting for their connections to load. Why might anyone still subscribe to this service? For starters, lack of choice. The Federal Communications Commission has found that roughly 17 percent of the U.S. population, or some 55 million people, lack access to broadband Internet. In rural America, that lack of access affects more than half of the population.

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Another argument is that many lingering dial-up users are older people who never upgraded their connections and are generally nervous about technology. For this slice of the population, AOL’s dial-up plans are likely quite appealing because they offer pretty comprehensive support and security. As Walt Hickey once put it in FiveThirtyEight, “AOL is basically selling subscriptions to people who need tech support for when their son-in-law isn’t home for Thanksgiving to fix the router.”

aol_dialup_1

Data from SEC filings. Chart by Alison Griswold.

As you can see from the chart above, the heyday of dial-up for AOL was in the early 2000s, shortly after its disastrous merger with Time Warner. After 2002 annual U.S. subscriptions declined slowly, until in the summer of 2006, AOL, in a bid to reinvent itself amid the nationwide shift to broadband, announced that it would make its email and Web services free for all Internet users. That year, subscriptions tumbled by 6.3 million. “When they made the announcement that you could hold onto your AOL email address even if you weren’t a dial-up user, that’s when it peaked,” says Larry Chiagouris, a professor at Pace University’s Lubin School of Business who follows the telecom space. “Then people started jumping ship.”

What will happen to those remaining dial-up users once Verizon and AOL combine? One theory is that Verizon will target them for conversion to its high-speed Internet services. The current broadband market is largely saturated, so any opportunity to acquire new customers, however slight, is a potentially valuable one. Should most dial-up users choose to keep their existing plans, Verizon will still gain a nice bit of revenue; in the latest quarter, AOL’s subscription base brought in $182.6 million.

Whether those dial-up users will be supported forever, though, is more dubious. “The question is, how small does the user base have to go to reach a point where it no longer pays?” says Chiagouris. “My prediction is that sometime between two years and five years from now when they probably won’t be supported.” Who knows? Maybe by then, we’ll all have Google Fiber instead.

Future Tense is a partnership of SlateNew America, and Arizona State University.

Alison Griswold is a Slate staff writer covering business and economics.