If there is one company in the world that probably should not be crowing about someone else's brief email outage, it's the one that just spent a good chunk of December dealing with massive email outages of its own. But crow it did, capitalizing on a rare hourlong Gmail outage to tweet a news update about its rival's misfortune to its 1.1 million followers, complete with screenshot.
Passive voice, as everyone knows, is the sincerest voice for an apology.
Oddly, this utterly transparent, calculated attempt to help Yahoo's cause did not end up helping Yahoo's cause. "Pathetic" was Farhad Manjoo's verdict. "Grow a Spine, Yahoo!" hooted Valleywag's Sam Biddle. When you earn the scorn of both Manjoo and Biddle at the same time, it's a good bet you're doing something wrong.
The consensus is that Yahoo had nothing to apologize for in the first place. But I'd argue its real mistake was misidentifying the victim. The only thing harmed by Yahoo's tweet was Yahoo's own image. Apologizing to Google was like throwing a stone from your glass house, watching it drop harmlessly to the ground as the shards rain down on your head, and then apologizing to the person who's standing out on the sidewalk laughing at you.
GigaOm's Tom Krazit may have summed it up best.
Only Yahoo could come out of a Gmail outage looking worse than Google.-- Tom Krazit (@tomkrazit) January 24, 2014
I think it's safe to say the Marissa Mayer honeymoon is over.
Previously in Slate:
TODAY IN SLATE
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Why Are Lighter-Skinned Latinos and Asians More Likely to Vote Republican?
A Woman Who Escaped the Extreme Babymaking Christian Fundamentalism of Quiverfull
Subprime Loans Are Back
And believe it or not, that’s a good thing.
It Is Very Stupid to Compare Hope Solo to Ray Rice
In Defense of HR
Startups and small businesses shouldn’t skip over a human resources department.