Apple will charge less to fix touch disease in iPhones.

Apple Will Charge Less to Fix iPhones Afflicted by "Touch Disease"

Apple Will Charge Less to Fix iPhones Afflicted by "Touch Disease"

Business Insider
Analyzing the top news stories across the web
Nov. 18 2016 12:03 PM

Apple Will Charge Less to Fix iPhones Afflicted by "Touch Disease"

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"Touch Disease" causes the iPhone's display to flicker and become unresponsive to touch.

Photo by Sean Gallup/Getty Images

This post originally appeard on Business Insider.

Apple announced on Thursday that it will fix certain issues with iPhone 6 Plus phones for $149, a significant discount from the $329 service charge the company had been offering users.

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The company wrote in a service document:

Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.
If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.

Although Apple never uses the phrase, this is a fix for "touch disease."

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The problem occurs when an internal issue in certain iPhone models — the iPhone 6 Plus, in particular — causes the display to flicker, show a gray bar at the top, and become unresponsive to touch.

The issue was fairly widespread, according to our readers, who emailed us frequently after we covered the issue in October. Most people were frustrated that although Apple appeared to be aware of the issue, it would still charge out-of-warranty customers $329 for a fix.

Apple says it will reimburse customers the difference if they already paid the $329 to get their iPhone 6 Plus fixed. Frustratingly, Apple is still claiming the issue is not caused by an engineering defect, but rather because the phones were "dropped multiple times on a hard surface."

You can get your iPhone 6 Plus fixed at Apple retail stores and authorized service providers.