http://www.slate.com/blogs/blogs/xxfactor/archive/2008/02/27/if-you-can-t-close-the-sale-does-it-matter-what-you-re-selling.aspxHave you no shame, Madam , in your shocking refusal to see things exactly as I do? Nah — but tone and temperament do matter, not only in winning elections but in working with Congress, moving public opinion, and negotiating with our allies and adversariesenCommunityServer 2.1 SP2 (Build: 61129.2)