Why Is the Genius Bar the Way It Is?

Henry Grabar

Oct 10, 2017 5:55 AM

Have the Menu Options Really Changed? A Slate Investigation.

Nick Greene

Oct 09, 2017 9:00 AM

TSA Pre-Check Lets Everyone Enjoy White Privilege, if Just for a Moment

Aisha Harris

Oct 05, 2017 9:00 AM

Should a Tattoo Artist Tell You the Tattoo You’re Asking for Is a Terrible Idea?

Leon Neyfakh

Oct 04, 2017 3:14 PM

Hello, Men! Welcome to Your Mandatory Year of Customer Service!

Rachel Withers

Oct 03, 2017 5:55 AM

For Amazon Sellers, the Scam Artist Is Always Right

Emily Flake

Sept 28, 2017 9:00 AM

Annotating the Greatest Customer Service Voicemail of All Time

Jeremy D. Larson

Sept 27, 2017 11:34 AM

Is There Any Way to Whine About Customer Service on Twitter Without Looking Like Ann Coulter?

Will Oremus

Sept 26, 2017 4:52 PM

The Delicate Art of the Amusement Park Caricature

Benjamin Frisch

Sept 21, 2017 2:44 PM

How Do You Create Attentive, Responsible Teens? Give ’Em Jobs!

Ruth Graham

Sept 20, 2017 5:50 AM

Overcoming My Fear of Returns, With the Help of E-Commerce

Heather Schwedel

Sept 19, 2017 9:45 AM

It’s Not a Problem When Cashiers Say “No Problem” to You

Nicole Cliffe and Danny M. Lavery

Sept 18, 2017 5:45 AM

When Robots Make Us Angry, Humans Pay the Price

April Glaser

Sept 14, 2017 12:48 PM

I Was a Grocery Store Cashier. He Was the Quiet Old Man Who Always Chose My Lane.

Rachel Withers

Sept 13, 2017 11:30 AM

Do Companies Make Clerks Say “May I Help the Following Guest?”

Katy Waldman

Sept 12, 2017 8:00 AM

We Asked Call Center Employees About the Worst Things Customers Ever Said to Them

Aaron Mak

Sept 11, 2017 5:52 AM

How “Press One for English” Became an Anti-Immigrant Meme

Henry Grabar

Sept 11, 2017 5:51 AM

We Appreciate Your Patience. Welcome to Always Right, Slate’s Customer Service Blog.

Dan Kois

Sept 11, 2017 5:50 AM