The Web site that finally liberates us from the worst gadget on earth.

Innovation, the Internet, gadgets, and more.
March 4 2011 5:38 PM

Kill Your Fax Machine

HelloFax, the Web site that finally liberates us from the worst gadget on earth.

Fax machine. Click image to expand.

Some scholars credit the spread of fax machines as a factor in the downfall of the Soviet Union. Good for the fax. But that's pretty much been the lone high point for the venerable device in the last 25 years. Since the fall of the Iron Curtain, faxing has been a joke. It's one of the most expensive, least flexible, and most annoying ways to send documents in the digital age. Everyone knows this—even, I'll bet, the people who make fax machines. Faxing requires special equipment (the machine, a phone line), it's stationary (I'm guessing you've never sent a fax from a plane), it wastes paper, and it's a hassle. Yet for all its well-known limitations, faxing persists. How often are you asked by someone—your bank, your insurance company, your lawyer—to "please sign this and fax it back"? If it's less than once a month, consider yourself blessed.

The main reason faxing lives on, of course, is because of another ancient and mystifying custom: signing a piece of paper to make it official. God only knows why this fetish persists. Many countries have laws allowing for electronic signatures on documents, but it's the rare institution that will accept your click as proof of agreement. So it seems we're stuck. As long as people want to see your scribble on a piece of paper, you need to have a fax machine, or at least a way to approximate one.

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I don't have a fax machine in my home office. I don't own a scanner, either. (I don't want to give manufacturers of either cursed device the satisfaction.) For a long time, I would just ask my wife—who has a job in a real office, surrounded by squealing faxes—to do my faxing for me. Over the last year or so, though, I've increasingly relied on JotNot, an app that turns my iPhone into a scanner. JotNot is terrific at what it aims to do. To scan a page, you snap a picture of it and crop and scale it with a few on-screen swipes; JotNot then processes it into a PDF. But this is still somewhat tedious, especially if you've got lots of pages to scan.

Last week, I finally found what I've been looking for: a way to sign and fax—or e-mail—a document using just my computer. It doesn't require you to print out your forms or sign them with a pen. You will need a camera, but only once; after that, it's painless. The system is called HelloFax. And it's terrific.

Here's how HelloFax works. First, you sign a blank piece of paper. Then you take a picture of your signature and send it to the site. Now you're free to sign and send documents that you've got stored digitally. (In other words, HelloFax is only for e-mailing and faxing files that you can find online or that people have e-mailed you; you can't use it to fax a physical document.) To begin, you upload your form to HelloFax. The system understands a wide range of file types, including PDFs, Word documents, and several more esoteric ones. HelloFax transforms the document into an image, and then it lets you add text to that image; this allows you to fill out your name, age, SSN, and other information on virtually any kind of form. Because HelloFax treats your document as an image, you do have to manually position the cursor in each box—in other words, you can't hit tab to go from field to field—but I still found it pretty easy to do.

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