Chaos is congenial to the Accumulibrary: the sort of hypercontrolled chaos embodied by Amazon’s distribution warehouses. In the latter, incoming goods are ferried directly from the landing dock to unoccupied slots within a universal shelving system irrespective of their size or character. Every location and item is barcoded. Handheld scanners relay the barcoded data to a central database that monitors inventories, maintains a real-time map of the warehouse floor, and generates efficient picking lists for the purpose of fulfilling orders. The layout of the shelving lanes is flexible and can be quickly remapped as a function of changing storage or retrieval needs or anticipated shifts in supply and demand.
The Accumulibrary adopts a similar approach, though its pickers are reader-patrons fulfilling personal research orders. Before entering the warehouse proper, they settle into a booth in the Command Center where, working with a reference accumulibrarian, they jointly devise what is referred to as a “knowledge walk” and are equipped with a hand-held scanner and a floor plan. A “knowledge walk” is a printout with an algorithmically generated itinerary accompanied by a map based on a set of search terms and queries. It consists in a curated pathway amidst the shelving for the purpose of retrieving and consulting objects and works, exploring ideas, familiarizing oneself with a given era or field, or engaging in cultural-historical treasure hunts. It can be programmed to fall anywhere on the spectrum between a maximally efficient path to a pathway informed by maximal drift. Pathways may also be devised to fulfill non-research-centered objectives: like tracing an ideal geometry, game playing, or maximizing aerobic benefits.
Some of the artifacts within the Accumulibrary are circulating. Others are not. In the case of circulating objects, the patron simply scans the barcode on his library smart card, the object and location barcodes, and pops it in his cart. Noncirculating items may be checked out locally and examined in the study islands located in every quadrant of the warehouse. A sensor system impedes their removal from the quadrant in question, but they can be photographed, scanned, and verbally annotated with the assistance of a handheld scanner. The resulting files are automatically uploaded via the local Wi-Fi network onto servers and saved in a personalized online folder. Once an object has been removed from its prior location, that location is filled with a new, freshly arrived object. Upon a borrowed item’s return, it migrates to the nearest existing gap and is re-entered in the central database.
Locations within the Accumulibrary are always known. But they are never permanent due to circulation flows, shifting usage patterns and patron demands, accessioning and deaccessioning ebbs and flows, and the arrival or transfer of entire collections. Movement is both lateral and vertical, with less utilized materials tending to gradually drift upward into the less immediately accessible overhead storage areas and more utilized materials gravitating downward toward the floor level. Barcoding and rebarcoding are constants, so the same knowledge walk is likely to entail a significantly different path from one month to the next. The intelligibility and navigability of the Accumulibrary’s space depends entirely upon information systems. When these go down, it becomes a data wilderness and junkyard, a disorderly dumping ground where patrons and librarians alike can do little more than scavenge on the basis of outdated recollections and pray for lucky finds.
For all the no-frills austerity of the warehouse itself, the Accumulibrary remains a place that is welcoming to patrons. But only in the glass-enclosed balcony that runs around the building’s periphery known as the Skydeck. The Skydeck allows visitors to settle down in a club-like environment and to study materials and collections, whether individually or in groups, while gazing out upon the spectacle of the main floor. Instead of providing a conventional reading room experience, it is programmed to accommodate varying noise and distraction levels, music and video, even food and drink. A portion of one wing serves as an audiovisual production studio, fabrication lab, and maker space, complete with a “library” of professional editing, animation, and modeling workstations. Another area houses a writer- and artist-in-residence program, a performance space, and a book art workshop. Yet another serves as a hacker space where patrons are encouraged to slice and dice the Accumulibrary’s data sets and to print out their visualizations of collections flows, circulation data, and past and present patron knowledge walks on wall-sized plotters, thereby adding ever new strata to the hacker space’s Viz Wall. In one of the Skydeck’s corners, there exists a small gallery space, known as The Shrine, that documents the most memorable, imaginative, and eccentric knowledge walks that have been performed in the history of the Accumulibrary.
Adapted from THE LIBRARY BEYOND THE BOOK by Jeffrey T. Schnapp and Matthew Battles, published by Harvard University Press. Copyright © 2014 by the President and Fellows of Harvard College. Used by permission. All rights reserved.