Frequently asked questions about Slate Plus.

Your Questions About Slate Plus, Answered

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Slate Plus
Your all-access pass
May 20 2015 12:09 PM
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Frequently Asked Questions About Slate Plus

Everything you ever wanted to know about Slate’s membership program.

About Slate Plus

What is Slate Plus?

Slate Plus is a membership program for readers who support Slate’s journalism and want to be more closely connected to it. Think of it as an all-access pass: Slate Plus is where you’ll find enhancements to the regular Slate experience, as well as behind-the-scenes extras and exclusive opportunities.

To sign up for Slate Plusclick here.

Is Slate Plus a paywall?

Nope! Slate Plus is not a paywall. Everything that’s always been free on Slate will remain free for all Slate readers. There is no meter that stops you 10 stories into the month. Slate Plus members just get some extras, that’s all.

What kind of perks are we talking about?

Special access to your favorite Slate writers and editors in the form of live-streamed video, live chats, private Q-and-As, and more. All of our podcasts without any interruptions for ads—and with bonus segments for members only. The chance to read some of our very best features, including Dear Prudence’s weekly column, before anyone else. A sleeker, easier commenting experience. Exclusive behind-the-scenes info about Slate. Discounts on live events and merchandise. And the ability to shape Slate’s journalism by suggesting story ideas and areas of coverage.

Why did Slate create this membership program?

Slate Plus has two purposes. The first is to build a closer relationship with you, our most loyal fans. We’ll listen closely to your comments, improve your on-site experience, create bonus content you want, and involve you in shaping Slate’s future.

The second is to generate revenue to fund our journalism. Journalism is an industry that is constantly changing, and with an uncertain business model. Your membership makes it easier for Slate to start exciting new projects, create ambitious initiatives, and further our innovative Fresca program and our in-depth reporting.

And as a Slate Plus member, you can always talk to the membership editors, Jennifer Lai (Jennifer.lai@slate.com) and Jeff Friedrich (jeff.friedrich@slate.com), about any ideas (or complaints) you have.

There's a longer answer to this question, too. Here’s former Slate editor David Plotz on why we launched Slate Plus.

Account and billing questions

How do I sign in to Slate Plus?

On the home page you’ll find three short, white, horizontal lines near our Slate logo, otherwise known as the burger bar. Click on that, and it will bring you to the sign in.

Make sure you sign in the same way you signed up for Slate Plus: whether through an existing Slate account, new Slate account, or another social site such as Facebook or Google Plus. If you created the account this way, you will need to click the appropriate icon on the Sign In screen.

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Where can I find all of the members-only stuff, like stories and event discount codes?

Start here. Bookmark it, memorize it, write it on your hand—whatever you like. Otherwise, you can click on the burger bar (three white horizontal lines at the top right of the Slate home page) and scroll down to Slate Plus.

On the Slate Plus home page you’ll find the most recent stories at the top, and a full list of (almost) everything here. Links to your member-only podcast feed URL, discount codes for upcoming Slate Live events, and more are in the member dashboard to the right of every Slate Plus story (or at the top if you’re viewing the site on your phone).

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Where do I go to manage my Slate Plus account?

We’ve got a few ways to get you there. From your member dashboard, click My Account at the top.

Or go directly here.

Or click the little person silhouette in the top right navigation bar of any page. That will take you to your main site account settings page; there will be a second box at the top of the page for your Slate Plus account page.

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How do I edit my credit card information?
Go to your Slate Plus account page and click “Edit” to the right of the Payment Information section.

I’m having problems signing in.

If you can’t sign in at all or are receiving an error message, we’ll need to get some technical details from you in order to help trouble-shoot. Drop us a line at plus@slate.com with the following info:

  • Visit this page and copy and paste the details on it
  • What steps you are taking (so we can try to replicate the error)
  • Any error messages you see

I’m signed in to the site, but I’m not being recognized as a Slate Plus member OR I’m signed in, but I’m still seeing Slate Plus ads OR I’m signed in but I still get the roadblock on Slate Plus stories.

One common way this happens is when people have more than one site account without realizing it; one is a standard Slate account, and the other is Slate Plus.

Make sure you sign in the same way you signed up for Slate Plus: whether through an existing Slate account, new Slate account, or another social site such as Facebook or Google Plus. If you created the account this way, you will need to click the appropriate icon on the Sign In screen.

If you’re still experiencing issues, try signing out, clearing your browser’s cookies, and signing back in again.

If that doesn’t work, then let us know at plus@slate.com. We’ll need to get some technical details from you in order to help trouble-shoot:

  • Visit this page and copy and paste the details on it
  • How you are signing in (email and password, or social provider: Facebook, Google Plus, Twitter, Yahoo)
  • Any error messages you see

I’m signed in to Slate Plus, but I’m getting a message that says you were unable to process the payment for my membership. What do I do?

This means that your credit card either expired or is no longer valid. Enter new credit card information by clicking “update your credit card information” inside the message box.

I can’t remember my password OR my password isn’t working. What do I do?

No problem. Click “Sign In” on the navigation bar in the upper right-hand corner of any page and click on the “Forgot your password?” link. You’ll receive an email with a link to click; this will take you to a page where you enter your new password.

Why am I getting an email saying my trial is over in 24 hours and that Slate Plus is going to charge me? Didn't I already pay?
Nope! When you signed up, you automatically got a two-week free trial. Even though you entered your card info, we waited to charge it until you decided to stick around with us. Now that we've entered into this lovely member relationship, we'll charge your annual or monthly fee.

What if I have a $(insert amount here) credit?
As you probably know, when you use your unique URL to refer a friend, YOU get $5 off. The more referrals, the more $5 credits. After your two-week trial, we'll charge your card, reflecting the amount you owe after your referral discounts. (If you need to grab this URL again, it’s on your member dashboard.)

How do I renew my Slate Plus membership?

Your membership will renew automatically, every month for monthly members and once a year for annual members. You don’t need to do anything!

How do I stop my Slate Plus membership from renewing?

Go to your Slate Plus account page and uncheck the box labeled “auto-renewing.”

When your membership expires, your Slate Plus account will be deactivated, and you will no longer have access to any Slate Plus content and benefits, including the ad-free podcasts. If you’d like to reactivate your membership in the future, go back to the Slate Plus account page and click “reactivate my membership.”

How do I cancel my Slate Plus membership?

Sorry to see you go! Was it something we did? Something we didn’t do? Let us know by taking our survey. We built this initiative to listen to our most loyal readers.

Or just click here to visit your Slate Plus account page; click the link at the top for “Cancel Subscription.”

When you cancel your membership, your Slate Plus account will be deactivated, and you will no longer have access to any Slate Plus content and benefits, including the ad-free podcasts. If you’d like to reactivate your membership in the future, go back to the Slate Plus account page and click “reactivate my membership.”

How can I be sure that Slate is able to securely process my credit card?

To learn more about credit card security, click here.

How do I give Slate Plus as a gift?

Learn more here.

I really want that mug. How do I upgrade my monthly membership to an annual membership?

Click here to visit your Slate Plus account page; in the “Current Subscription” area, click the link for upgrading your membership.

I have a question about my New York magazine subscription. Can you help me?

Sure! If selected during sign-up, as a benefit, a one-year (29-issue) subscription to New York magazine is included in your Slate Plus annual membership, a $9.97 value. The New York magazine subscription also includes free access to the iPad edition.

For any other questions about your magazine subscription, please call New York customer service at 1-800-678-0900.

I can’t see the comment section; it’s just a blank gray space.

People who experience this issue almost always have an ad blocker installed and enabled. Try disabling your ad blocker or signing into an incognito or private window of your browser.

Podcast questions

How do I access the ad-free podcasts?

Access the ad-free podcasts by clicking on our handy instructions here!

I use my phone to listen to podcasts. Will I be able to get the extended, ad-free versions on my phone, or will I have to listen to them on a desktop?

You will be able to get the Slate Plus podcasts on your mobile device, yes! We know that listening to them on-the-go is something most of our listeners do, so we’ve created an easy way to listen to them. After you sign up, we'll walk you through the very simple process of subscribing to the Slate Plus feed on almost any podcast app here.

Why aren't all the Slate podcasts in the Slate Plus podcast feed?
At this time, this is not an available option. But we hear you, and we’re exploring the possibility.

I’d like a customizable feed for my Slate Plus podcasts so I can pick and choose which ad-free podcasts I receive. Are you guys planning on rolling that out?

We definitely hear you! At this time, this isn’t an available option, but we are exploring the possibility for the future. Hang tight!

I love the ad-free podcasts, but miss the endorsements. Where can I get those?
We're glad you asked! We love those endorsements, too. We've created a page to aggregate them into one place. Check it out.

Do you have transcripts for [my favorite podcast]?

We don’t have transcripts for every podcast episode, but we do have quite a few. You can find the ones we do have in our podcast archive.

iPhone/iPad app questions

Is Slate Plus available in the iPhone and iPad apps?

Slate Plus is available in the Slate iPhone app. We hope to make it available in the iPad app this summer.

How do I access my Slate Plus subscription in the iPhone app?

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If you signed up for an account on the Slate website or purchased a subscription in the iPhone app and created an account before April 24, simply sign in under “Settings.”

Unfortunately, if your Slate Plus account is linked to a Twitter, Google, or Yahoo account, you won't be able to access Slate Plus in the iPhone app just yet! We'll be rolling that out soon. 

If you signed up for an account on the Slate website after April 24, you currently can’t access your account in the iPhone; we’re working on this issue and hope to have it resolved soon.

If you signed up for Slate Plus inside the iPhone app after April 24, you currently can’t access your account on the Slate website; we’re working on this issue and hope to have it resolved soon.

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You can also use the “Sign In” link in the Slate Plus roadblock pop-up.

If you purchased a subscription in the iPhone app and did not create an account, simply use the “Restore” link in the Slate Plus roadblock pop-up to retrieve your account from Apple. 

Creating an account is optional if I purchase Slate Plus via the app. Why should I create one?

When you create a Slate Plus account via the app, you get access to all of the features Slate Plus offers:

  • Single-page articles
  • In-page commenting
  • Early access to our most ambitious journalism
  • Early release, member-only and ad-free podcasts
  • Bonus segments of your favorite Slate podcasts
  • Access to Slatesters
  • Access to premium seating at our live events
  • Early access to and 30 percent off tickets to our live events

Without an account, you still get the ad free experience and access to Slate Plus content in the iPhone app.

I didn't create an account previously, but I'd like to create one now. How do I do that? 

Go to Settings and click Slate or Facebook. 

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How does auto-renewing work, and how can I cancel my iTunes subscription?

Your account will automatically renew at the end of each month or year, depending on your subscription. Payment will be charged to your iTunes account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Auto-renewal may be turned off by going to your subscription settings in the App Store after you purchase Slate Plus. Unfortunately, no cancellation of the current subscription is allowed during active subscription period.​ This is Apple's policy

I found a bug/I have an idea for a great Slate Plus feature/I want to complain. Whom can I talk to?

Good. We built Slate Plus so we could give you a stake in funding journalism you value, and we want to listen to you. Reach your Slate Plus editors, Jeff Friedrich and Jennifer Lai, anytime here.