LONDON—Over the past 24 hours, seven people have checked into hospitals here with telltale symptoms. Rashes, vomiting, high temperature, and cramps: the classic signs of smallpox. Once thought wiped out, the disease is back and threatening a pandemic of epic proportions.
The government faces a dilemma: It needs people to stay home, but if the news breaks, mass panic might ensue as people flee the city, carrying the virus with them.
A shadowy media firm steps in to help orchestrate a sophisticated campaign of mass deception. Rather than alert the public to the smallpox threat, the company sets up a high-tech "ops center" to convince the public that an accident at a chemical plant threatens London. As the fictitious toxic cloud approaches the city, TV news outlets are provided graphic visuals charting the path of the invisible toxins. Londoners stay indoors, glued to the telly, convinced that even a short walk into the streets could be fatal.
This scenario may sound like a rejected plot twist from a mediocre Bond flick, but one company is dead set on making this fantasy come to life.
Strategic Communication Laboratories, a small U.K. firm specializing in "influence operations" made a very public debut this week with a glitzy exhibit occupying prime real estate at Defense Systems & Equipment International, or DSEi, the United Kingdom's largest showcase for military technology. The main attraction was a full-scale mock-up of its ops center, running simulations ranging from natural disasters to political coups.
Just to the right of the ops center, a dark-suited man with a wireless microphone paces like a carnival barker, narrating the scenarios. Above him a screen flashes among scenes of disaster, while to his right, behind thick glass, workers sit attentively before banks of computer screens, busily scrolling through data. The play actors pause only to look up at a big board that flashes ominously between "hot spots" like North Korea and Congo.
While Londoners fret over fictitious toxins, the government works to contain the smallpox outbreak. The final result, according to SCL's calculations, is that only thousands perish, rather than the 10 million originally projected. Another success.
Of course, the idea of deluding an entire city seems, well, a bit like propaganda.
"If your definition of propaganda is framing communications to do something that's going to save lives, that's fine," says Mark Broughton, SCL's public affairs director. "That's not a word I would use for that."
Then again, it's hard to know exactly what else to call it. (Company literature describes SCL's niche specialties as "psychological warfare," "public diplomacy," and "influence operations.") The smallpox scenario plays out in excruciating detail how reporters would be tapped to receive disinformation, with TV and radio stations dedicated to around-the-clock coverage. Even the eventual disclosure is carefully scripted.
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