Fast-food crime: Why is there so much violent crime at fast-food restaurants?

Murder, theft, and other wickedness.
April 27 2011 7:40 PM


Why is there so much violent crime at fast-food restaurants?

Does danger wait beneath the golden arches?
Click image to expand.
Does danger wait beneath the golden arches?

When video of the brutal assault of a transgendered woman at a McDonald's near Baltimore went viral last week, McDonald's released a statement: "There's no room for violence under the Golden Arches." But in the annals of American crime, the fast-food-chain assault has become as iconic as the postal-worker shooting spree.

In January, Toledo, Ohio, resident Melodi Dushane punched out a McDonald's drive-through window when she was told they didn't sell Chicken McNuggets in the morning. Another woman recently drove through a crowd of people in a McDonald's parking lot, injuring four. In 2008, a Los Angeles man punched a 16-year-old girl in the face at a McDonald's after she complained about him cutting the line. A Wendy's customer reportedly assaulted a female clerk at a drive-through window in 2007 after she didn't tell him to "have a nice day." The list goes on. Spike Jonze even made a fast-food beating the centerpiece of his music video for Arcade Fire's "The Suburbs." (You can find a compilation of restaurant violence here.)

Fast-food restaurants haven't entirely replaced banks as crime targets, and criminal activity in such places is no longer on the rise. (Crimes like this, however, are.) The Bureau of Labor Statistics estimates that the number of homicides at "limited service restaurants," which include fast-food chains like McDonald's and KFC, has declined from 35 in 2007 to 15 in 2009. But fast-food establishments like Wendy's and Burger King do see more crime than their "full-service" counterparts, like Ruby Tuesday's or the Olive Garden. BLS estimates that the rate of assaults at limited-service restaurants is more than twice as high as at full-service restaurants. Whereas sit-down restaurants had 0.8 assaults per 10,000 employees in 2009, fast-food joints had 1.8.


Why the difference? The primary reason is that fast-food chains are unusually vulnerable to robbery, which accounts for most of the violence at fast-food stores. Like gas stations and convenience stores, fast-food chains open early and close late. But customers there tend to use cash more than at gas stations, which have switched almost entirely to credit cards. And unlike convenience stores, fast-food places don't always limit the amount of cash that an employee can access. It doesn't help that fast-food workers are paid so little. More often than not, the robber is a friend of an employee or an employee himself. Location is a factor, too. What makes McDonald's restaurants so convenient to customers—they're located at major thoroughfares and intersections—also makes them great robbery targets. (Drive-throughs make for especially easy getaways.)

Demographics play a role as well. McDonald's bourgie makeover notwithstanding, most fast-food chains cater largely to young, low-income customers. (Burger King's since-abandoned "The King" campaign was specifically aimed at "young adult male consumers.") Restaurants in high-crime areas will occasionally become crime scenes. Fast-food chains become easy places to loiter, which can lead to arguments or worse. "When you've got a relatively uneducated, young workforce and piss-poor management, put them in a high-stress situation—a burger-and-fries environment—and you'll get some improper conduct," says David Van Fleet, a professor of management at Arizona State University and co-author of The Violence Volcano: Reducing the Threat of Workplace Violence.

Customers may feel stressed out, too. Professors at the University of Toronto released a study in 2010 concluding that exposure to the logos of fast-food chains like Wendy's and Burger King made people hasty and impatient. When "fast" food doesn't live up to its name, people might lash out.

The "trend" of fast-food violence isn't really a trend. Any apparent uptick in domestic abuse at the Home of the Whopper probably owes more to YouTube and camera phones than to growing unruliness. But as with postal workers, all it takes are a few bad apples. Goodbye "going postal"; hello "McRage."



Crying Rape

False rape accusations exist, and they are a serious problem.

Scotland Is Just the Beginning. Expect More Political Earthquakes in Europe.

I Bought the Huge iPhone. I’m Already Thinking of Returning It.

The Music Industry Is Ignoring Some of the Best Black Women Singing R&B

How Will You Carry Around Your Huge New iPhone? Apple Pants!

Medical Examiner

The Most Terrifying Thing About Ebola 

The disease threatens humanity by preying on humanity.


The Other Huxtable Effect

Thirty years ago, The Cosby Show gave us one of TV’s great feminists.

Lifetime Didn’t Find the Steubenville Rape Case Dramatic Enough. So They Added a Little Self-Immolation.

No, New York Times, Shonda Rhimes Is Not an “Angry Black Woman” 

Brow Beat
Sept. 19 2014 1:39 PM Shonda Rhimes Is Not an “Angry Black Woman,” New York Times. Neither Are Her Characters.
Sept. 19 2014 1:11 PM An Up-Close Look at the U.S.–Mexico Border
  News & Politics
Sept. 19 2014 6:22 PM Blacks Don’t Have a Corporal Punishment Problem Americans do. But when blacks exhibit the same behaviors as others, it becomes part of a greater black pathology. 
Sept. 19 2014 6:35 PM Pabst Blue Ribbon is Being Sold to the Russians, Was So Over Anyway
Inside Higher Ed
Sept. 19 2014 1:34 PM Empty Seats, Fewer Donors? College football isn’t attracting the audience it used to.
  Double X
The XX Factor
Sept. 19 2014 4:58 PM Steubenville Gets the Lifetime Treatment (And a Cheerleader Erupts Into Flames)
  Slate Plus
Slate Picks
Sept. 19 2014 12:00 PM What Happened at Slate This Week? The Slatest editor tells us to read well-informed skepticism, media criticism, and more.
Brow Beat
Sept. 19 2014 4:48 PM You Should Be Listening to Sbtrkt
Future Tense
Sept. 19 2014 6:31 PM The One Big Problem With the Enormous New iPhone
  Health & Science
Medical Examiner
Sept. 19 2014 5:09 PM Did America Get Fat by Drinking Diet Soda?   A high-profile study points the finger at artificial sweeteners.
Sports Nut
Sept. 18 2014 11:42 AM Grandmaster Clash One of the most amazing feats in chess history just happened, and no one noticed.