"Can I speak to someone who handles shipping?" I countered.
"Are you soliciting new business?"
"I can help you get your money back from UPS or FedEx for packages delivered late."
"No thank you." Click.
Since my head didn't explode, I went on to the next law firm and asked for the shipping manager.
"Who's calling, please?"
"Who are you with?"
"Refund Recovery." As I said this, sweat appeared on my upper lip, and my underarms got clammy.
"He's on the other line. You can leave a message or call back." They have a shipping manager! I suddenly felt the first gushes of my income stream. I knew he would never return my call, so I said I'd call back. During the course of the day, I tried this shipping manager five more times, but he was always on the other line. Finally, around 4 p.m., I got through. The shipping manager didn't sound happy to hear from me.
"I do want to talk to you because I don't appreciate your calling so often and refusing to leave a message," he said. "My receptionist says you're driving her nuts. That's the only reason I took this call."