Capital Bikeshare: How Paul DeMaio, Gabe Klein, Adrian Fenty and other DC leaders launched the best bike-sharking program in the United States.

Why D.C., of All Places, Has the Best Bike Sharing in the United States

Why D.C., of All Places, Has the Best Bike Sharing in the United States

People who accomplish great things, and how they do it.
Jan. 7 2013 5:45 AM

The Best Bike-Sharing Program in the United States

How D.C., of all places, made it happen.

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And so in 2010, Capital Bikeshare—which has now grown to more than 1,700 bikes and nearly 200 stations, with 8,000 trips a day, across D.C., Maryland, and Virginia—was born. That D.C has been a leader in American bike sharing is somewhat surprising. But D.C. has some inherent qualities that helped make this success possible: A relatively healthy number of cyclists (and an active cycling advocacy scene), a young (and getting younger) population, and a robust tourist market. D.C., notes Klein, is also unique in terms of being a city that is not part of an overseeing state, giving it a certain autonomy.* (Much of the resistance, adds Klein, came at the federal level; e.g., the National Park Service not wanting bike-share stations on its property.)

Adrian Fenty, former Mayor of Washington, D.C.
Adrian Fenty, former Mayor of Washington, D.C.

Photograph by dbking on Flickr

But all this kindling needed the continued sparking of progressive planners and policymakers having conversations—at conferences, in offhand remarks at the end of meetings—about this ephemeral, European idea. And it helped that the political climate was encouraging. “To be honest,” says Klein, “under another mayor, it wouldn’t have launched.” As it happened, Fenty lost his bid for re-election just as the system was getting off the ground. “That’s why it’s important to be aware of your time limits,” says Klein, adding that the system launched a little over a year after his fateful trip to Montreal.

The project also benefited from Klein’s entrepreneurial bent. “I was obsessed with every detail. I wanted the website to really resemble a car-sharing website. The biggest compliment we got was that people were flabbergasted it was being run by the city. They thought it was like ZipCar, a completely private operation.”


And, arguably, before bike sharing could succeed in D.C., it had to fail. This, says Harriet Tregoning, the District’s Director of Planning, is itself a valuable lesson. “This should be really encouraging to other policy entrepreneurs in the urban space: That you basically can’t be an innovative city if you’re afraid to fail,” she says. “We’re delighted that we now have a wonderfully successful bike-share system built on the lessons of a not-so-great initial system.”

Just getting a system up and funded is hardly the end of it, of course. It has to work, on any number of levels, from user-interaction to network viability to system legibility. On a drizzly December morning, I performed my own test. Just off the Acela, I call up the Spotcycle app on my phone (here’s another key: data transparency) and locate a station a block away from Union Station that is showing plenty of availability. There should, of course, be a bike-share station just outside the station, a visible connection—the main lesson transportation should draw from behavioral economics is: Make it easy. The more steps—either transactional stages, or literally, walking—required, the less attractive the choice becomes. But in a few minutes, I have joined Capital Bikeshare and am pedaling toward its operational headquarters to meet Eric Gilliland, Capital Bikeshare’s general manager, in a warehouse not far from the Nationals stadium.

One of the ironies of bike sharing is the most important role in the company, even more than the bike mechanics, is that of the driver. “This is our biggest employment category,” says Gilliland, as he leads to me to the “rebalancing room.” In an ideal world (or mathematical model), the supply and demand of trips and bicycles would be in equilibrium—as I left Union Station on that bike, another commuter would be pulling up with a bike of his own to drop off. In reality, though, people’s individual trips rarely coincide to maximize network efficiency. After an average Nationals baseball game, for example, says Gilliland, more people want to leave on Capital Bikeshare bikes than arrived that way. “They just don’t want to bother with the crowded Metro,” he says. For reasons like this, Capital Bikeshare’s sweep teams spend their days moving bikes around, by van. The morning crew makes sure downtown docks are empty, to accommodate the incoming tide; the late-morning crew shifts bikes back to the neighborhoods (“to give people another opportunity to use the bikes”); the afternoon crew brings bikes downtown for the evening commute.

The system is not without its weaknesses. Work by David Daddio has shown, for example, that many stations are underused, and that a station’s success depends largely on five factors: The age of its nearby population; the density of retail outlets (and in particular liquor licenses); the proximity of Metrorail stations; distance from the center of the system itself; and, essentially, the presence of a lot of white people. Gilliland says Capital is trying to counter the demographic skew, not just through geographic expansion, but in a partnership with Bank on D.C. to provide bike-share access to the “unbanked” —i.e., people who don’t have credit cards, which are necessary to use the system.

By one important measure, however—revenue—the system is succeeding. While the money from usage fees—cyclists pay a general membership fee, and then pay a bit extra if they want to use a bike for extended periods of time—does not begin to dent the capital costs, says Gilliland, “on an operational basis there are probably six to eight months a year where D.C is actually making money.” That sort of “farebox recovery,” as planners call it, would be the envy of any transit system. Not that profits should be viewed as an end goal, adds Gilliland. “This is a public good, you don’t expect it to make money.”

To help defray the costs of expansion, the city, led by its planning department, has been encouraging the funding of bike-share stations by private developers, ranging from a new Wal-Mart in the District to a development by the Shooshan Co. in the Ballston section of Arlington. As D.C. planning head Tregoning explains it, developers, in exchange for a concession—say, having to build fewer “structured parking spaces,” agree to pay for a bike station near its property. In a city where only 60 percent of the population has access to a car, says Tregoning, developers are keen to avoid “getting stuck with the parking,” i.e., building more parking spaces than they want to in order to comply with mandatory minimums.

In the end, with a lot of intensive groundwork laid, a kind of virtuous circle takes over. You don’t have to spend much money marketing the system because, as Gilliland says, “the way most people find out about the bikes in the stations is seeing the bikes in the stations. When it’s a busy nice day in the summer, they’re all over the place. The stations and bikes themselves are our best advertisement.” Installing new stations also becomes more streamlined. “Now, more and more people know what it is,” says DeMaio, “so when we go out into the neighborhoods we don’t have to spend as much time talking about what it is, but rather we talk about where we want to locate stations.” And, gradually, a novel idea promoted by enthusiastic staffers at the lower levels of government begins to become a norm. “There’s such a buzz around bike sharing” says DeMaio. “If you were to go to a city and they don’t have recycling, you’d think, ‘Where am I, in the 1970s?’ It’s just one of those amenities that you’ve come to expect, and I think that’s definitely becoming true for bike sharing in the U.S.”

Correction, Jan. 7, 2013: This article originally stated that D.C. is a county. (Return to the corrected sentence.)